Privacy Policy | Our Home Rehab

Privacy Policy

Our Home Rehab is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information such as:

  • Name, address, phone number, and email address
  • Date of birth and emergency contact details
  • Health and medical information relevant to your care
  • NDIS participant number and plan details (where applicable)
  • Payment and billing information

2. How We Collect Information

We collect information directly from you or related parties when you:

  • Contact us by phone, email, or online
  • Engage our services
  • Complete registration, intake, or consent forms
  • Participate in therapy sessions

3. Why We Collect Your Information

We collect your information to:

  • Deliver physiotherapy and rehabilitation services
  • Communicate with you about appointments and services
  • Manage billing, funding claims, and administration
  • Comply with legal and professional obligations
  • Improve our services through feedback and quality assurance

4. Disclosure of Information

We may share your information with:

  • Other healthcare professionals involved in your care
  • NDIS agencies or plan managers (if applicable)
  • Our administrative and IT service providers (under confidentiality agreements)
  • Where required by law (e.g., emergencies, court orders)

We do not sell or trade your personal information to third parties.

5. Storage and Security

Your information is securely stored using protected electronic systems and locked facilities. We take reasonable steps to prevent misuse, loss, and unauthorised access or disclosure.

6. Access and Correction

You may access or correct your personal information by contacting us in writing. We will respond promptly to all requests.

7. Complaints

If you believe we have breached your privacy rights, contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have questions or complaints regarding this Privacy Policy, contact us at:

Our Home Rehab
Phone: 07 3522 2831
Email: admin@ourhomerehab.com.au
Address: 3 Clunies Ross Court, Eight Mile Plains QLD 4113